Terms & Conditions


"The Client" means the person or company that has contracted No Letting Go to carry out the services "No Letting Go" means No Letting Go Inventory Management (Location) an authorized franchise of No Letting Go Inventory Management Ltd or member of the No Letting Go network of affiliated agents "The Services" means the taking of an inventory of the contents and condition of a property let to tenants and such other services in addition to, or in substitution of, them as specified "Report" means a written document detailing the outcome of the provision of the Services "Clerk" means the person approved and assigned by No Letting Go to carry out the Services "Information" means the contents of the Report


The client undertakes that they shall use the information provided in our Reports solely for the internal purpose of its own business and will:


The Client will indemnify and keep fully indemnified its officers employees or other agents against any third party claim or action made or instituted against any of them in respect of any losses, damages cost or other expenses in connection therewith (including without limitation any payment by No Letting Go on legal advice to settle any such claim or action) which is either due to the Client (by act or omission) rendering the Information inaccurate or incomplete or arises otherwise in connection with this agreement but (in connection only to the Client's use of the Services) save to the extent that No Letting Go is in default.


Acceptance of services is deemed to be an acceptance of the fees due and these terms and conditions.

The inventory will be a list of the furniture, fixtures, fittings and household effects with a description of the state of decoration and condition of the interior and its effect at the premises.

All items on the inventory are assumed to be in good, clean and undamaged condition unless otherwise stated.

For the inspection, The Clerk will not move items of furniture or similar and the report will be based upon the visible condition of the fixtures, fittings and household effect.

The Inventory does not purport to be a report of value for the premises and or the contents therein, nor is it a guarantee of, or report of, the adequacy of, or safety of any equipment or contents. It is a list of such items within the premises and the superficial condition of the items and the decorative state of the premises.

The inventory may state when an item of furniture has been seen to have a label advising that it complies with Furniture and Furnishings (Fire and Safety) Regulation 1988, as amended 1993. It should not be assumed that other items not stated comply with this regulation. Compliance with the relevant UK Fire Regulations is the responsibility of the owner/managing agent not with No Letting Go. It is recommended that all bedding, soft furnishing or any item which is filled/padded be checked that they comply with current regulations. Regulations on furniture purchased in foreign countries may not meet the UK standards. It is the Owner/Agents responsibility to ensure that all items adhere to relevant current UK regulations.

Electrical items will not be tested and we cannot be held responsible for any faults, etc. No Letting Go will check for bulbs not working only.

Floor coverings, rugs and carpets will be inspected to the extent that they are sufficiently clean and any defects noted.

Bed linen, towels and similar items will be inspected to check that they have been freshly laundered and then counted. Heavily soiled items will be checked at the discretion of the clerk and noted.

Mattresses will be inspected where accessible and will not be examined if the bed is made up. For the inspection, The Clerk will not move and heavy items of furniture or similar. No Letting Go reserves the right not to handle/move valuable ornaments. The report will be based upon the visible condition of the fixtures.

No Letting Go will not include in the inventory, numbers and titles of books, plants, consumables, items which are packed for storage or miscellaneous items other than garden equipment.

Lofts, basements (cellars) for storage and their contents will not be listed in the Inventory. Nor will the Clerk undertake to search through overcrowded drawers or cupboards to locate items.

At the termination of the tenancy, receipts may be required to for items which need to have been professionally cleaned.

Windows are only checked to ensure that they are clean with no visible broken glass. It is the responsibility of the tenant to report any non opening windows to the Landlord/Managing Agent.

Intruder alarms and smoke detectors will be listed and are all untested, whether the report says so or not.

No Letting Go reserves the right to apply an additional charge when unnecessary time is incurred, because the Clerk is unable to locate any items which have been moved throughout the tenancy and have not been replaced in their original position.

No Letting Go reserves the right to apply a charge when a Clerk is unable to gain access to the premises at an agreed time, or within a reasonable period thereafter. There will be no further obligation under the terms and condition save the entitlement to invoice the relevant party the proportion of the fee that would have been due had the instruction been completed.

No Letting Go shall be entitled to charge a fee to the person or persons or company who has given the instruction. If the instructions are given by a letting agent this contract is deemed to be made between No Letting Go and the letting agent as the principle and the invoice is rendered to be payable by the letting agent unless agreed in writing with No Letting Go.




Both parties hereto undertake to each other that in respect of their obligations under this agreement they will at all times complete fully with all relevant statutory enactments and the Data Protection Act 1988 (and the data protection principles there under) (and all re-enactments thereto) or regulations or requirement made by governmental authority or equivalent body of competent jurisdiction.


No Letting Go can accept an instruction from the Client for a Report via e-mail, telephone or fax. Once an instruction is received, an Agreement is deemed to exist between the Company and the Client under these Terms and Conditions. Any instruction may be confirmed by email and verbally via telephone. Confirmation will define the Assignment to which the Company and any assigned clerk will work. Any errors contained within any confirmation not corrected by an Agent upon receipt will be at the liability of the Client.


No Letting Go reserves the right to make a charge of the full fee of the assignment value to the Client for the cancellation of a job, for whatever reason (and including mis instruction) on the day of the visit. Cancellations after noon the previous day may result in a charge of up to 100% of the assignment.

A charge of 35.00 per half hour may be made for waiting time at the property beyond the confirmed time for the assignment due to late arrival of a Tenant or Agent, incorrect notified location of keys or documentation, or any delay in gaining access to the property beyond the control of the Clerk or the company.


For jobs outside of a 10 mile radius of your local office, we reserve the right to charge 0.26p per mile against the job.



The contents of our web site www.nolettinggo.co.uk is, unless otherwise stated, the property of No Letting Go Inventory Management Ltd and contains confidential information and is therefore protected by international copyright laws. All rights in respect of that copyright are reserved. No Part of the wed site may be copied or reproduced by you save for the temporary copies made for the purpose of downloading the web site.


Site to which you link to through this site are independent of this site over which No Letting Go Inventory Management Ltd does not exercise any control. No Letting Go Inventory Management Ltd does not accept any liability in respect of your use of inability to use any linked site in respect of the content of such sites.


The laws of England to the exclusive jurisdiction of whose Courts the parties hereby submit unless otherwise agreed in writing between both parties hereto shall govern this agreement.

Contact us today to find out more about your possible returns and our property inventory franchise options. Call us today on 0845 659 9980 and talk to Tony or email us on info@nolettinggo.co.uk with any questions.

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